Service Update

 

Mechatronics Unit

 

ŠKODA Auto has established that ŠKODA vehicles with 7 speed dual clutch gearbox, may over time, not continue to meet required production standards.

The mechatronics unit takes electronic signals and converts them into hydraulic power to operate your gearbox. In isolated cases a component may fail, leading to a loss of pressure in the hydraulic section of the mechatronics and in turn resulting in interruption of the power flow between the engine and the transmission.

For safety reasons, we need to undertake an inspection of this mechatronics component to ascertain if this may be affected, and consequently requires replacement. The work required will take approximately 4 hours and will be performed free of charge.

 

Frequently Asked Questions

 

Does this apply to all vehicles?

No. The inspection is required for all vehicles included in this recall, but it does not mean that your vehicle will require any component replacement.

What is a recall?

Recalls address any potential safety related defect, due to a feature of design or construction that could pose a risk to the driver, vehicle occupants, or other road users. In the interest of safety, any recall affecting your vehicle should be completed immediately.

How can I find out if my vehicle is affected by a recall?

If your vehicle has been affected by a recall, ŠKODA will contact the current owner by post to let them know and to advise them of the next steps.

Does service campaign and/or recall work affect the warranty policy affected in any way?

No - service campaigns and/or recalls do not affect the warranty policy on your vehicle, nor your rights under the New Zealand Consumer Law.

Will there be a charge for service campaign and/or recall work?

No - there is no charge for service campaign and/or recall work.

Can I have the recall carried out all over New Zealand?

All Authorised ŠKODA Dealers in New Zealand have been informed of all active service and recall campaigns.

Do I have to make an appointment?

Yes, that is important. Your authorised ŠKODA Dealer wants to ensure that parts (if required) are readily available to ensure that you are back on the road as soon as possible.

Which fault/damage do the affected vehicles have?

Over time a crack of the pressure accumulator of the mechatronic unit in the gearbox can occur.

What is the cause of the fault?

A production faults as part of the mechanical treatment leads to the reduced strength of a component within the hydraulic system.

What repercussions does the damage have? What can happen?

Oil and pressure are lost in the hydraulic system of the gearbox. As a result, the transmission of engine/gearbox is interrupted and drive to the wheels is lost.

Which vehicles are affected by the fault/damage?

Certain models with 7 speed dual clutch gearbox and a mechatronic unit produced from October 2012 to November 2014.

What precisely does the repair involve?

We check the mechatronic unit for you and if needed, the faulty components in the hydraulics are replaced.

Can the driver recognise the fault?

Yes, a warning lamp in the dash panel and a drop of the pressure in the gearbox hydraulics indicated the fault.

How long does the repair take?

The check and the repair of the vehicle (if needed) take up to four hours.

What if I need a loan car while the check is being done?

If you require a loan car while this work is being completed, the dealership will arrange this at the time of making the appointment for you.