COVID-19 ALERT LEVEL CHANGE UPDATE

Updated 31 August 2020.

 

Our customers, colleagues and communities are at the heart of everything we do.

With the newly developing COVID-19 situation we are following government advice and working with our dealer network to take the appropriate actions to maintain the health and safety of our customers and staff.

The information you will find on this page reflects the measures that ŠKODA New Zealand and its dealership network will take as a result of Alert Level 2 from 11.59pm on the 30th August 2020.

 

Authorised Service Centres

Authorised Service Centres are fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs under Alert Level 2.

We can continue to offer contactless Warrant of Fitness (WOF) inspections, Servicing and Repairs if you prefer. Please ask about these options when booking with your local dealership.

Roadside Assistance remains in place. Call 0800 756 322 and our team will organise help.

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Dealerships

Our dealerships are fully operational, we are upholding strict Government guidelines including social distancing and facilitation of strict hygiene practices for all those entering a Dealership. If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.

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ŠKODA New Zealand Head Office​
ŠKODA Head Office is open and we are here to help.

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Safety First
Our priority continues to be the health and wellbeing of our staff, our valued customers and the wider community. We're maintaining stringent measures to keep everyone safe. Measures include:

- Stricter cleaner and sanitation standards: application of disinfectant at key touchpoints inside the dealership and vehicles, and use of PPE (Personal Protective Equipment) when working on your vehicle
- Digital contact tracing for anyone visiting a dealership
- Applying social distancing rules to our customers and employees

Stay safe, New Zealand.

FAQs

General

How can I keep myself safe in my car?
Check out this article on areas to disinfect in and outside your car, as well as other helpful tips.

Dealerships

Is my local dealership still open? | Can I still buy or test drive a car?

Level 2
Our dealerships are fully operational, we are upholding strict Government guidelines including social distancing, split shifts in staffing, limited numbers within a Dealership at one time, facilitation of strict hygiene practices, and contact tracing for all those entering a Dealership. If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.

Find a dealer

Can I still contact a dealership via telephone?
Yes, you can contact your Dealership via telephone.

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What are my options if my vehicle breaks down?
Our roadside assistance is considered an essential service and will still be operating. Call 0800 756 322 for assistance.

What should I do if I have a warranty fault?
Dealerships can conduct contactless warranty maintenance under Level 2. Should you experience a fault that you believe should be covered by your warranty, please report this to your local ŠKODA Dealership or Service Centre in a traceable way (e.g. via email)

When will the dealerships be fully open again?
Dealerships are fully operational under Alert Level 2.