COVID-19 ALERT LEVEL CHANGE UPDATE

Updated 01 March 2021.

 

Our customers, colleagues and communities are at the heart of everything we do.

With the newly developing COVID-19 situation we are following government advice and working with our dealer network to take the appropriate actions to maintain the health and safety of our customers and staff.

 

The information you will find on this page reflects the measures that ŠKODA New Zealand and its dealership network will take as a result of Alert Levels in New Zealand.

 

Authorised Service Centres

Level 2: Authorised Service Centres are fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs. We will continue to offer these services contactless if you prefer. Please ask about these options when booking with your local dealership.

Level 3: Authorised Service Centres are operational and can offer contactless Warrant of Fitness (WOF) inspections, Servicing and Repairs. For everyone’s safety and convenience, if you need vehicle servicing or repairs, please check your local dealer’s service availability by telephone or visit their website.

Level 4: Authorised Service Centres are closed except for urgent repairs to essential service vehicles (list of essential services as defined by the Ministry of Transport can be found here). Dealership staff will remain available to talk to you about your vehicle requirements.

Roadside Assistance remains in place. Call 0800 756 322 and our team will organise help.

Book a Service

 

Dealerships

Level 2: Our dealerships are fully operational, we are upholding strict Government guidelines including social distancing, split shifts in staffing, limited numbers within a Dealership at one time, facilitation of strict hygiene practices, and contact tracing for all those entering a Dealership. If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.

Level 3: While our dealerships are not open for customers to visit, we offer contactless test drive options by appointment, with the ability to pick-up and drop-off at your convenience.

Level 4: Dealerships are closed except for urgent repairs to essential service vehicles (list of essential services as defined by the Ministry of Transport can be found here). Dealership staff will remain available to talk to you about your vehicle requirements and take future test drive bookings.

Request a Test Drive

 

ŠKODA New Zealand Head Office

Under Alert Level 2, ŠKODA New Zealand is operational. Our staff will be observing government guidelines with strict distancing and split shifts to limit the number of people in our offices. 

Under Alert Level 3 and 4, ŠKODA New Zealand is closed until advised it is safe for our staff to return. Our Parts Distribution Centre will continue to provide essential services for emergency parts when required during this time.

Contact us

 

Safety First
Our priority continues to be the health and wellbeing of our staff, our valued customers and the wider community. We're maintaining stringent measures to keep everyone safe. Measures include:

- Stricter cleaner and sanitation standards: application of disinfectant at key touchpoints inside the dealership and vehicles
- Digital contact tracing for anyone visiting a dealership
- Applying social distancing rules to our customers and employees

Stay safe, New Zealand.

FAQs

General

How can I keep myself safe in my car?
Check out this article on areas to disinfect in and outside your car, as well as other helpful tips.

Dealerships

Is my local dealership still open? | Can I still buy or test drive a car?
Under Alert Level 2, our dealerships are fully operational, we are upholding strict Government guidelines including social distancing, split shifts in staffing, limited numbers within a Dealership at one time, facilitation of strict hygiene practices, and contact tracing for all those entering a Dealership. If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.

Under Alert Level 3, Authorised Service Centres are operational and can offer contactless Warrant of Fitness (WOF) inspections, Servicing and Repairs. For everyone’s safety and convenience, if you need vehicle servicing or repairs, please check your local dealer’s service availability by telephone or visit their website. Showrooms are not open for customers to drop in, but we offer contactless test drive options by appointment, with the ability to pick-up and drop-off at your convenience.

Under Alert Level 4, dealerships are closed except for urgent repairs to essential service vehicles. During this time, there will be on-call teams available for urgent repairs to emergency service vehicles, essential business vehicles or the vehicles of people providing essential services. 

Find a dealer

Can I still contact a dealership via telephone?
Yes, you can contact your Dealership via telephone.

Find a dealer

What are my options if my vehicle breaks down?
Our roadside assistance is considered an essential service and will still be operating. Call 0800 756 322 for assistance.

What should I do if I have a warranty fault?
Dealerships can conduct contactless warranty maintenance under Level 2. Should you experience a fault that you believe should be covered by your warranty, please report this to your local ŠKODA Dealership or Service Centre in a traceable way (e.g. via email).

I have a question regarding my payments.

For any queries regarding vehicle payments, please contact 0800 600 122 or email info@europeanfinance.co.nz.