COVID-19 ALERT LEVEL 2

Updated 12 May 2020.

Our customers, colleagues and communities are at the heart of everything we do.

With the rapidly developing COVID-19 situation we are following government advice and working with our dealer network to take the appropriate actions to maintain the health and safety of our customers and staff. The information you will find on this page reflects the measures that ŠKODA New Zealand and our dealership network will take as a result of Alert Level 2 from Thursday 14th May.

Authorised Service Centres
Authorised Service Centres are now fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs under Alert Level 2 from Thursday 14th May onwards. Please book ahead as we may experience increased demand. We can continue to offer contactless Warrant of Fitness (WOF) inspections, Servicing and Repairs if you prefer. Please ask about these options when booking with your local dealership. Roadside Assistance remains in place. Call 0800 756 322 and our team will organise help.

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Dealerships
Our dealerships are now fully operational, and things may look a little different as we uphold strict Government guidelines including social distancing, limited numbers within a Dealership at one time, facilitation of strict hygiene practices, and contact tracing for all those entering a Dealership. If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.

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ŠKODA New Zealand Head Office​
ŠKODA Head Office is operational. Our staff will be observing government guidelines with strict distancing and split shifts to limit the number of people in our offices. We are here to help.

Contact us

Safety First
Our priority continues to be the health and wellbeing of our staff, our valued customers and the wider community. We're maintaining stringent measures to keep everyone safe. Measures include:

- Stricter cleaner and sanitation standards: application of disinfectant at key touchpoints inside the dealership and vehicles
- Digital contact tracing for anyone visiting a dealership
- Applying social distancing rules to our customers and employees.

Warranty & Service Plans extension
All vehicles with factory warranties or service plans expiring during the lockdown Level 4 period (From 26th March), will receive an extension until 1st June 2020.

WOF’s - NZTA update
NZTA consider all WOF’s to be valid until further notice. There is a requirement for drivers to ensure vehicles are safe to be driven. Simply check your tyre pressure and tread depths, ensure lights and indicators are working.

ŠKODA Finance Support
We understand that COVID-19 is causing significant disruption to people and businesses. We want to work closely with our ŠKODA Finance customers to manage any financial impacts by getting a plan in place as soon as possible. If you find yourself in a situation where you are concerned about making your ŠKODA Finance loan repayments, please get in touch by emailing info@europeanfinance.co.nz and include COVID-19 in the subject line.

Stay safe, New Zealand.

FAQs

General

How can I keep myself safe in my car?
Check out this article on areas to disinfect in and outside your car, as well as other helpful tips.

Dealerships

Is my local dealership still open?
Our dealerships are now fully operational under Alert Level 2, and things may look a little different as we uphold strict Government guidelines including social distancing, limited numbers within a Dealership at one time, facilitation of strict hygiene practices, and contact tracing for all those entering a Dealership. If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience. Authorised Service Centres are now fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs under Alert Level 2. Please book ahead as we may experience increased demand.

Find a dealer

Can I still contact a dealership via telephone?
Yes, you can contact your Dealership via telephone.

Find a dealer

What if my Warrant of Fitness or Service is due?
NZTA consider all WOF’s to be valid until further notice. There is a requirement for drivers to ensure vehicles are safe to be driven.

What are my options if my vehicle breaks down?
Our roadside assistance is considered an essential service and will still be operating. Call 0800 756 322 for assistance.

What should I do if I have a warranty fault?
Authorised Service Centres are now fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs under Alert Level 2. Please book ahead as we may experience increased demand.

What if my warranty or scheduled service plan ends during lockdown?
If your scheduled service plan or ŠKODA vehicle warranty expires during the lockdown period, do not worry. Should this be the case, you will benefit from an extension until 1st June.

When will the dealerships be fully open again?
Dealerships are fully operational under Alert Level 2.

 

Finance

I have a question regarding my payments
If you find yourself in a situation where you are concerned about making your ŠKODA Finance loan repayments, please get in touch by emailing info@europeanfinance.co.nz and include COVID-19 in the subject line.